Last updated: Dec. 18, 2025
This Privacy Policy explains how Plan B Coaching (“we”, “us”, “our”) collects, uses, stores, and protects your personal information.
We are committed to respecting your privacy, being transparent, and complying with the UK GDPR and Data Protection Act 2018.
By using this website or working with us, you agree to the terms outlined in this policy.
1. Who We Are
Plan B Coaching
Operated by: **Amanda Curwood (ACCPH Accredited Coach)
Email: amanda@planbcoaching.org.uk
We offer life coaching services for but not limited to individuals navigating diagnosis, chronic illness, life changes, identity shifts, and return-to-work support.
2. What Information We Collect
We may collect and process the following information:
A. Information you provide directly
- Name
- Email address
- Phone number
- Contact details
- Information you share when booking a call
- Information shared during coaching sessions
- Payment information (processed securely via third-party providers)
B. Information collected automatically
When you visit the website, we may collect:
- IP address
- Browser type
- Pages visited
- Time spent on the site
- Cookies (see Section 9)
C. Special category data
Coaching may involve you sharing information about:
- Health
- Mental wellbeing
- Lifestyle
- Personal circumstances
You choose what you disclose.
This information is confidential and only used for coaching purposes.
We never request medical records or formal diagnoses.
3. Why We Collect Your Information
We collect your information to:
- Provide coaching services
- Respond to enquiries
- Book and manage sessions
- Deliver personalised support
- Send resources, updates or newsletters (only with consent)
- Process payments
- Maintain records for legal and accounting purposes
- Improve website performance and user experience
We never sell or share your data for marketing purposes.
4. Legal Basis for Processing Your Data
Under GDPR, we process your data based on:
- Consent– for email marketing, forms, and optional information you choose to share
- Contract– when you sign up for coaching or book a session
- Legitimate interest– improving services, website functionality, or responding to enquiries
- Legal obligation– accounting, tax records, safeguarding concerns
5. How Your Information Is Stored
Your data is stored securely using:
- Encrypted devices
- Password-protected systems
- Secure email providers
- GDPR-compliant scheduling and payment software
Session notes (if taken) are minimal and anonymised where possible.
Data is stored only for as long as necessary:
- Coaching-related data: up to 7 years (legal/financial record requirements)
- Mailing list data: until you unsubscribe
- Enquiry forms: up to 12 months
6. Confidentiality & Sharing Your Information
Everything shared in coaching is confidential.
Your data will only be shared if:
- We have your explicit consent
- Required by law
- Required to protect your safety or someone else’s
- Necessary for accounting or legal compliance
- A secure third-party system is used (e.g., booking software, payment processors)
We do **not** sell or share data with external marketing companies.
7. Your Rights Under GDPR
You have the right to:
- Access the personal data we hold about you
- Request corrections to inaccurate information
- Request deletion of your data (“right to be forgotten”)
- Withdraw consent at any time
- Request a copy of your data
- Object to processing
- Restrict certain types of data use
To exercise any of these rights, email: amanda@planbcoaching.org.uk
8. Third-Party Services We Use
We may use GDPR-compliant tools such as:
- Calendly or other booking systems
- Stripe, PayPal, or similar payment processors
- Zoom/Microsoft Teams or other video platforms
- Email marketing tools (only if opted in)
- Analytics such as Google Analytics or similar monitoring tools
Each has its own privacy policy, and data is handled securely.
9. Cookies
This website may use cookies to:
- Improve website performance
- Analyse visitor behaviour
- Personalise content
- Remember user preferences
You can disable cookies at any time through your browser settings.
10. Emails & Marketing
We may send emails if:
- You opt into our mailing list
- You download a free resource
- You book a call and choose to receive updates
You can unsubscribe at any time using the link in the email.
11. Children’s Privacy
This website and coaching services are for individuals aged 18+
We do not intentionally collect data from minors.
12. Updates to This Policy
This policy may be updated from time to time.
The most current version will always be available on this page.
13. Contact
If you have any questions about this Privacy Policy or how your data is handled, please contact:
amanda@planbcoaching.org.uk
